Refund policy

Return and Refund Policy

All Sales Are Final

Due to the custom and made-to-order nature of our products, all sales are final. We do not accept returns or offer refunds for:

Change of mind

Incorrect size selection

Color or style preferences

Customer ordering errors

Non-defective items

Please review all product details carefully before completing your purchase.

Quality Guarantee

We stand behind the quality of our products. If you receive an item with any of the following issues, please contact us and we will work to resolve the problem:

Manufacturing defects

Printing or decoration errors

Damaged items upon arrival

Incorrect item shipped

Sizing errors caused during manufacturing (item does not match the provided size chart)

Reporting an Issue

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order.

When contacting us, please include:

Your order number

A description of the issue

Photos clearly showing the problem

After reviewing your request, we will determine the appropriate solution, which may include producing and sending a replacement item.

Before You Order

Because all items are produced to order, please:

Review the size charts carefully

Confirm your shipping address is correct

Double-check all order details before completing checkout

Contact us if you have questions before placing your order

Production Time

All items are made to order. Please allow approximately 3–9 business days for production before shipping or pickup.

You will receive shipping confirmation and tracking information once your order has been shipped, or a notification when your order is ready for pickup if you selected local pickup.

Contact

If you have any questions about your order or this policy, please contact us at:

southedmonton@bigfrog.com

780-409-9565