Shipping policy

Shipping Policy

Production Time

All items sold through this store are made to order. Please allow approximately 3–9 business days for production before your order ships or is ready for pickup.

Production time may vary depending on order volume, product type, and seasonal demand. This production time is separate from shipping transit time.

Shipping Locations

We currently ship to:

Canada

United States

Shipping availability may change without notice.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and the shipping method selected.

Rates are determined by the shipping carrier and will be displayed before you complete your purchase.

Delivery Timeline

Your total delivery time includes two stages:

Production Time

Approximately 3–9 business days to produce your order.

Shipping Time

Transit times vary depending on the shipping carrier and destination.

Once your order has shipped, you will receive a shipping confirmation email that includes tracking information.

Order Tracking

When your order ships you will receive:

Shipping confirmation email

Tracking number

Link to track your shipment

Local Pickup

Local pickup is available at our store location:

Big Frog Custom T-Shirts and More South Edmonton

If you select local pickup at checkout, you will receive an email notification when your order is ready for pickup.

Please do not come to the store until you receive the pickup notification. Orders are typically ready within the standard production window of 3–9 business days.

Customers may be asked to provide their order confirmation when picking up their order.

Address Accuracy

Please ensure your shipping address is correct before completing your order.

We are not responsible for packages delivered to an incorrect address provided at checkout. If a package is returned due to an incorrect address, additional shipping charges may apply to resend the order.

Customs, Duties, and Taxes

For orders shipped outside of Canada, customers are responsible for any customs duties, taxes, or import fees required by their country.

These charges are not included in the shipping price and are the responsibility of the recipient.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include your order number and photos if the item arrived damaged.

We will work with the shipping carrier to investigate and resolve the issue.

Contact

If you have questions about shipping or your order, please contact us at:

southedmonton@bigfrog.com